How To Silencers 101
Stay Informed with the Silencer Central Customer Portal
One of the things that Silencer Central has become quite famous for over the years is the award-winning customer service that helps simplify the process of buying a suppressor, submitting the paperwork, getting your approvals from the ATF, and then shipping the suppressor to your door. The customer service team is there to answer your questions, but you now have another option – the Customer Portal. This part of Silencer Central’s new and improved website allows you to track your progress, check on your EZ-Pay balance and more. It was built in to allow you more access to information when you want it, and to help further simplify the suppressor buying process.
Think of it as a kiosk you can take with you that also gives you a ton of information you need along the way. Everyone at Silencer Central wants one thing – for you to have the easiest and simplest path to buying and owning a silencer. We want you to have a great customer experience and this new portal will help.
Account Creation
All of our customer portal accounts are created upon purchase, regardless of the sales source (internet, phone, show, etc.). Following the completion of the purchase, you will receive an email notification of your account creation that will ask you to create your log-in information.
If you purchase online, you will be prompted to set your password at checkout, should you wish to jump right into the Secure Profile completion. While this will not be required, it is a good idea.
The Dashboard
The portal’s dashboard is designed to help you quickly and easily visualize where you are in the entire process. It will also show what immediate action you need to take, and the next step to expect along the way to getting your suppressor to you.
This same dashboard also features the option to collapse this information by serial number should you have more than one suppressor going through the process. We designed this in to help improve your customer experience and make things simpler for you. It gives you extra options, which is always good.
Access your secure forms
One of the key things that was added to the new portal is that it allows website and phone customers to complete the secure form from within your customer portal account, which is now called your Secure Profile. Once complete, the information you provide will remain visible to you in the “Profile & Documents” part of the portal.
This will help you identify any discrepancies with other information provided during the post-approval process. One of the biggest issues that slows down approvals is an information discrepancy, and this gives you the opportunity to check your information yourself, along with our team.
Documents and signing
As a customer, once you have established a portal account, you can now provide the information needed for your secure documents in the Profile & Documents section of the portal. After providing this information, you will see the information we have on file and can update your shipping and billing addresses should you need to.
Plus, you don’t have to deal with signing a document with a pen and then either wait to have it mailed in, or to transfer it to a scanner and go that route. Now you can click links within the portal to sign SnapSign documents. They will continue to receive these via email, but this will make documents more accessible and hopefully mitigate calls generated to documents sent to SPAM.
Check on your eZ-Pay plan
One of the things that a lot of our customers appreciate is the interest-free payment plan we offer. With the new and improved portal access you will not only be able to see the eZ-Pay plans and check the associated orders on file but also will be able to see your payment schedule. You can see what’s been paid along with what is due and when, make full/partial payments, pay off your balance, and update your credit card on file.
The eZ-Pay plan lets you break up your total amount while your suppressor paperwork awaits ATF approval. Having access to the portal helps you pay it off sooner if you get a notice of approval before the balance is paid in full. This is another way to speed up the process of getting your suppressor into your hands faster and easier.
Status tracking
Want to have insight into where you are in the CLEO process, where we notify your local law-enforcement agency? We created two new milestone notifications for this - “Law Enforcement Notification Delivered” and “Law Enforcement Notification Waiting Period.”
You also get to see both legs of shipping (one from us to our FFL in your state, and the second from our FFL to your door) broken out as status milestones, with clickable tracking information available for the second leg.
Dashboard and your progress
Once logged in, the first thing you will see is the Dashboard screen. If you need to complete the secure profile, fingerprints and/or photo, you will see these items appear at the top of the page with statuses for each and buttons that will take you to complete the secure profile, and/or upload a photo. Once this information is complete, it will be hidden from view. Please note: Upon expiration of a photo, it will appear again to prompt you to update your photo on file.
Address changes
Changes to shipping and billing address through the portal will also update your record on our systems. If an application is not currently in process, you are able to edit your physical address. However, this will be blocked once an application has been started.
Order History
To help you keep track of everything you’ve ordered from Silencer Central, we have added an Order History page that displays a list of past orders by date. It also shows the status for items on order, such as processing, shipped or cancelled.
If you click on “View Order Status” on the right side of the page, it will show all the information for that order, including itemized cost, item names, and serial numbers for your silencers. On the right of the page, payment, shipping, and billing information is visible. If you choose to pay with an eZ-Pay plan at the time of checkout, there will also be a link to view and manage the plan from this page.
Navigating the Portal
Want to know how to get to the portal? It’s easy! You can get to the portal at https://www.silencercentral.com/customer/account/login/, or by clicking the person icon in the upper right-hand corner of any page on the Silencer Central website. All emails and most accompanying text messages will also link to the portal login page for quick access from our communication. It helps make things easier for you and is another step in making this process simple.
Still have questions?
If you still have questions about how to access or use the customer service portal on the Silencer Central website, don’t worry! Just contact our customer service team and they can help walk you through it or answer any questions that might come up.
