SHIPPING POLICY
Silencer Central orders are shipped to your door from each of our licensed locations throughout the United States. A $10 shipping and handling fee is applied to each order containing a silencer. Adult signature is required at the time of delivery to your address.
Orders containing a silencer will not ship until all legal requirements have been met. This includes receipt of ATF approved tax stamp, successful completion of the Form 4473, and a chief law enforcement officer (CLEO) notification with seven-day required waiting period.
ATF wait times vary and are subject to change at any time. Silencer Central is not responsible for and does not control or influence ATF wait times. Any wait time estimates offered by Silencer Central are provided in good faith and are best estimates that consider both the current quoted wait time provided by the ATF as well as actual current wait time experienced by Silencer Central customers at the time of the estimate. By purchasing and signing this agreement, the customer acknowledges the original wait time estimate provided by Silencer Central and actual experienced ATF wait time may differ and agrees to the terms of Silencer Central’s cancellation, refund and return policy.
STORE PICK-UP FOR SOUTH DAKOTA RESIDENTS
South Dakota residents may opt for in-store pick up. Please follow instructions emailed to you for more information.
WHERE WE SHIP, ADDRESS CHANGES AND HOLDS
Silencer Central is licensed to do business in all 42 states where silencers are legal to own.
The address entered on the original Form/eForm 4 and 4473 must match. Silencers cannot be shipped to a state different from what their original Form/eForm 4 was submitted under unless certain guidelines are met. For this reason, please contact Silencer Central as soon as possible regarding any change in address.
holding Silencer shipments
Once tracking information is generated, addresses cannot be updated and orders cannot be held by Silencer Central. If you or another adult will not be present for signature on the date of expected delivery, please contact your local U.S. post office to arrange for your delivery to be held.
HOW WE SHIP
Orders are shipped Monday through Friday, excluding federal holidays. During high-volume shipping periods, such as over the holiday season, there may be carrier delays for deliveries.
Shipments are insured and all silencers are carefully packaged surrounded in durable foam and encased in a hard-sided box to prevent any damage from occurring during transit.
Once all legal requirements have been met, silencers are shipped in a two-leg route: first from our warehouse to our licensed location in your state, and then from our licensed location in your state to your front door. You will receive email tracking notifications for both legs of shipping. Please note: tracking information may not be live for 1-2 business days.
Nothing is more important to Silencer Central than the customer experience. In order to ensure the quality and legal compliance of that experience, shipping to our licensed location in your state is required. By signing this agreement, you acknowledge that in-person pick up from our licensed location in your state is not permitted, nor is rerouting your shipment to a non-Silencer Central licensed location of your choice.
LOST, STOLEN OR UNDELIVERED ORDERS
If your silencer order is marked “delivered” but you cannot locate it, please first confirm with the carrier based on your tracking information who signed for your package. If your package is presumed lost or stolen, please contact Silencer Central immediately so we can work with you to report to local law enforcement and the ATF. If law enforcement determines your silencer was stolen prior to delivery, Silencer Central will cover the cost and work quickly to get you resubmitted. Silencer Central is not responsible for theft of items after confirmed delivery and signature.
RETURN SHIPPING
The cost of shipping for any items returned to Silencer Central is the responsibility of the customer, with the exception of warranty repairs or replacements. Return shipping to Silencer Central for warranty claims and/or repairs are covered by Silencer Central as long as Customer Service is contacted in advance and a warranty claim form is completed by the customer.
Please DO NOT ship any suppressors to Silencer Central without first contacting Customer Service at customerservice@silencercentral.com or 888.781.8778.
BARREL THREADING SHIPPING
Please review Silencer Central’s barrel threading and gunsmithing services page for shipping information and instructions specific to shipping barrels to/from Silencer Central.
THIS POLICY
You can review the most current version of our shipping policy at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of this policy by posting updates and changes to our site. It is your responsibility to check our site periodically for changes. This policy was last updated January 1, 2024.
CONTACTING US
If there are any questions regarding this policy, you may contact us using the information below.
BMADDOX ENTERPRISES LLC
DBA Silencer Central
4901 N 4th Ave.
Sioux Falls, SD 57104 USA
customerservice@silencercentral.com
888-781-8778