SHIPPING POLICY
Silencer Central orders are shipped from each of our licensed locations throughout the United States. A $10 shipping and handling fee is applied to each order containing a silencer. Adult signature is required at the time of delivery.
Orders containing a silencer will not ship until all legal requirements have been met. This includes receipt of ATF approved tax stamp, successful completion of the form 4473, and a chief law enforcement officer (CLEO) notification with seven-day required waiting period.
ATF wait times vary and are subject to change at any time. Silencer Central is not responsible for and does not control or influence ATF wait times. Any wait time estimates offered by Silencer Central are provided in good faith and are best estimates that consider both the current quoted wait time provided by the ATF as well as actual current wait time seen by Silencer Central customers at the time of the estimate. By purchasing, the customer acknowledges the original wait time estimate provided by Silencer Central and actual experienced ATF wait time may differ and agrees to the terms of Silencer Central’s cancellation, refund and return policy.
STORE PICK-UP FOR SOUTH DAKOTA RESIDENTS
South Dakota residents may opt for in-store pick up. If you choose to pick up your purchase, please do not complete the form 4473 until you arrive at our headquarters; this will be done in-person at pick up. An appointment is not required for pick up, but we ask that you please call 888-781-8778 to let us know so we can have your order ready for you.
WHERE WE SHIP, ADDRESS CHANGES AND HOLDS
Silencer Central is licensed to do business in all 42 states where silencers are legal to own.
The address entered on the original eform/form 4 and 4473 must match. Silencers cannot be shipped to a state different from what their original eform/form 4 was submitted under unless certain guidelines are met. For this reason, please contact Silencer Central as soon as possible regarding any change in address.
Once tracking information is generated, shipments cannot be held by Silencer Central. If you or another adult will not be present for signature on the date of expected delivery, please contact your local U.S. Post Office to arrange for your delivery to be held.
HOW WE SHIP
Orders are shipped Monday through Friday, excluding federal holidays. During high-volume shipping periods, such as over the holiday season, there may be carrier delays for deliveries.
Shipments are insured and all silencers are carefully packaged surrounded in durable foam and encased in a hard-sided box to prevent any damage from occurring during transit.
You will receive two tracking notifications by email as your shipment makes its way to your front door: first, when your order leaves our warehouse and ships to our licensed location in your state and again once shipped from our licensed location in your state to you.
LOST, STOLEN OR UNDELIVERED ORDERS
If your silencer order is marked “delivered” to your address but you cannot locate it, please first confirm with the carrier based on your tracking information who signed for your package. If your package is presumed lost or stolen, please contact Silencer Central immediately so we can work with you to report to local law enforcement and the ATF. If law enforcement determines your silencer was stolen prior to delivery, Silencer Central will cover the cost and work quickly to get you resubmitted. Silencer Central is not responsible for theft of items after confirmed delivery and signature at your address.
RETURN SHIPPING
The cost of shipping for any items returned to Silencer Central is the responsibility of the customer, with the exception of warranty repairs or replacements.
Please DO NOT ship any suppressors to Silencer Central without first contacting Customer Service at customerservice@silencercentral.com or 888.781.8778.
BARREL THREADING SHIPPING
Please review Silencer Central’s barrel threading and gunsmithing services page for shipping information and instructions specific to shipping barrels to/from Silencer Central.
THIS POLICY
You can review the most current version of our shipping policy at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of this policy by posting updates and changes to our site. It is your responsibility to check our site periodically for changes. This policy was last updated December 13, 2022.
CONTACTING US
If there are any questions regarding this policy, you may contact us using the information below.
BMADDOX ENTERPRISES LLC
DBA Silencer Central
4901 N 4th Ave.
Sioux Falls, SD 57104 USA
customerservice@silencercentral.com
888-781-8778